News on Camden Housing and Property Resident's Panel

The Panel opened with a welcome and short presentation from the Mayor of Camden, Councillor Nazma Rahman. 

 Councillor Rahman spoke about her role as Mayor, how she was elected, and her chosen charities. After introductions, Panel Members had an opportunity to ask Councillor Rahman questions.

 The focus of the session was on the ‘Repairs Citizen Project’. Panel Members heard from Alice Black, Senior Project & Policy Officer, and Tony Castle, Head of Repairs & Operations, who gave an overview of their roles and an introduction to the project.

 The Repairs Citizen Project is a trial initiative developed by the Repairs and Policy teams. The idea is that Camden residents are supported to perform their own minor repairs and to help friends and neighbours. Camden would support residents to do this with funding, expertise and resources. This initiative is based on the belief that supporting residents to run some services that will be accessed by more people earlier and take pressure off council services. 

Housing Ombudsman

 Tony Castle, Head of Repairs & Operations, presented two recent complaint cases which had been escalated to the Housing Ombudsman Service.  This shows that the Housing Ombudsman have found maladministration on Camden’s part. Tony explained some of the details surrounding these cases, and we discussed where things went wrong, in each case as well as what actions Camden are putting in place, to ensure the same problems do not happen again.